THE LAC + USC Medical Center Foundation Inc. and its subsidiaries and affiliates (collectively, “The Wellness Center”, “TWC”, “we”, “us”, or “our”) respect your privacy.  This Privacy Policy applies to the personal information we obtain in connection with our marketing activities, communications with you, or when you use our website at https://www.thewellnesscenterla.org or any other website that we own or control and which posts or links to this Privacy Policy (collectively, the “Sites”). This Privacy Policy describes your rights and choices with respect to the personal information we collect.

 

Table of Contents

• Personal Information We Collect

• How We Use Your Personal Information

• How We Share Your Personal Information

• Your Choices

• Other Sites and Services

• Security Practices

• Children

• Changes to this Privacy Policy

• How to Contact Us

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Personal Information We Collect

Information you provide to us. The types of personal information you provide to us through the Sites or otherwise that we collect includes:

• Contact information, such as your first and last name, email and mailing addresses, phone number.

 

• Registration information, such as information that may be related to a service or an event you register for.

 

• Feedback or correspondence, such as information you provide when you contact us with questions, feedback, or otherwise correspond with us online.

 

• Demographic information, such as date of birth, age, and gender identity/expression. 

 

• Usage information, such as any content you upload to the Sites or otherwise submit to us, including information you provide when you use any interactive features of the Sites.

 

• Marketing information, such as your preferences for receiving communications about our activities, events, and publications, and details about how you engage with our communications.

 

• Other information that we may collect which is not specifically listed here, but which we will use in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.

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In many cases, we will collect the personal information described above directly from you.  In some cases, however, we will collect the information from other sources, such as: 

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• Affiliates, subsidiaries or parent companies

• Friends and family (if they refer you to our services or events)

• Other sources such as partner organizations who provide services to you.  

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Information we obtain from social media platforms. We may maintain pages for TWC on social media platforms, such as, LinkedIn, Twitter, Google, YouTube, Instagram, and other third-party platforms. When you visit or interact with our pages on those platforms, the platform provider’s privacy policy will apply to your interactions and their collection, use and processing of your personal information. You or the platforms may provide us with information through the platform, and we will treat such information in accordance with this Privacy Policy.

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Cookies and Other Information Collected by Automated Means

When you interact with our Sites, we may obtain certain information by automated means, such as cookies, web server logs, web beacons, and other technologies. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.

 

If these automated technologies are used, they collect information about your equipment, devices, internet connection, browsing actions, and usage patterns. The information that might be obtained in this manner may include your IP address, identifiers associated with your devices, types of devices connected to our services, web browser characteristics, browsing history, device characteristics, language preferences, referring/exit pages, clickstream data, and dates and times of visits to our Sites. We may also obtain information about how you interact with the Sites, such as features and pages you visit, search queries, and download errors. These technologies would help us (1) remember your information so you will not have to re-enter it; (2) track and understand how you use and interact with our products and services; (3) tailor the products and services around your preferences; (4) measure the usability of our products and services and the effectiveness of our communications; and (5) otherwise manage and enhance our products and services.

 

Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all of the features of our Sites. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device.

 

[For California residents, please refer to our California Consumer Privacy Statement for information on how you can opt-out of selling or sharing personal information using the Global Privacy Control.]

 

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How We Use Your Personal Information

We use your personal information for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:

 

• Provide our services, products and other offerings to you.

• Establish, manage and administer your account with us, including verifying customer information and carrying out billing functions. We reserve the right to use any contact information held on file (including email, mailing address, and telephone or mobile phone) to contact to you when administering your account.

• Process your donations.

• Provide customer support services.

• Establish and manage our relationships with our vendors, providers, suppliers and consultants.

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We also use the information we obtain based on our legitimate interests and business purposes, including to:

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• Personalize and improve your experience on the Sites and at our center.

• Communicate with you about our products and services, and send you promotional and other marketing communications. 

• Enable our affiliated companies and business partners (e.g., on-premises cafes and charitable organizations we partner with) to provide you with products and services, and send you information that you requested or that we think may interest you about their products or services.

• Respond to your requests and inquiries.

• Manage our business relationships.

• Operate, evaluate, develop, manage and improve our business, including by operating, administering, analyzing and improving our Sites, products and services; conducting research and developing new products and services; managing and evaluating the effectiveness of our communications; performing accounting, auditing, billing, reconciliation and collection activities and other internal functions.

• Perform analytics (including market research, trend analysis, financial analysis, and anonymization of personal information);

• Protect against, identify and prevent safety and security issues, fraud and other criminal activity, claims and other liabilities; and

• Conduct investigations and comply with and enforce applicable legal requirements, relevant industry standards, and our policies and terms, and for the establishment, exercise or defense of legal claims, whether in court proceedings or in administrative or out-of-court procedures.

 

We use your personal information for these purposes because we have a legitimate business interest in providing services to our clients, donors and other interested individuals that is not overridden by your interests, rights and freedoms to protect personal information about you.

 

We also may use the information we collect about you in other ways for which we will provide specific notice at the time of collection and obtain your consent if required by applicable law.

We do not sell your personal information.  We and our service providers and our third-party advertising partners, may collect and use your personal information for marketing and advertising purposes:

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• Direct marketing. We may send you TWC-related direct marketing communications as permitted by law, including by email and mail. You may opt-out of our marketing communications as described in the Opt-Out of marketing communications section below.

 

• Interest-based advertising. We may engage third-party advertising companies and social media companies to display ads on our Sites and other online services. These companies may use cookies and similar technologies to collect information about your interaction (including the data described in the “Cookies and Other Information Collected by Automated Means” section above) over time across the Site, our communications and other online services, and use that information to serve online ads that they think will interest you. This is called interest-based advertising. We may also share information about our users with these companies to facilitate interest-based advertising to those or similar users on other online platforms. You can learn more about your choices for limiting interest-based advertising in the Advertising choices section below.

 

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How We Share Your Personal Information

 

We do not share your personal information with third parties without your consent, except in the following circumstances or as described in this Privacy Policy:

 

Related Companies. We may share your personal information with our affiliates, subsidiaries, and other related companies. Related companies will only use the information as described in this Privacy Policy.

 

Service providers. We may share your personal information with third-party companies and individuals that provide services on our behalf or help us operate the Sites (such as customer support, hosting, analytics, email delivery, marketing, and database management services). These third parties may use your personal information only as directed or authorized by us and in a manner consistent with this Privacy Policy, and are prohibited from using or disclosing your information for any other purpose.

 

Professional advisors. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.

 

For compliance, fraud prevention and safety. We may share your personal information for the compliance, fraud prevention and safety purposes described above.

 

Business transfers. We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution.

 

We may otherwise disclose information where we have obtained your consent to do so.  

 

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Your Choices

 

In this section, we describe the rights and choices available to all users. 

 

Access or Update Your Information. If you have registered for an account with us, you may review and update certain personal information in your account profile by logging into the account.

 

Text message communications. We may use text messaging to communicate with you about our services. Normal messaging rates apply and the frequency of messages may vary. Mobile Carriers are not liable for delayed or undelivered messages. 

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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Opt-out of text message communications. You may opt-out of text messaging at any time by replying to any message with “STOP” . This will end the communications from that particular phone number. You may continue to receive service-related and other non-marketing text messages from other phone numbers managed by TWC, and you may opt out of those in a similar fashion.

 

Opt-out of marketing communications. You may opt-out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us at info@thewellnesscenterla.org. You may continue to receive service-related and other non-marketing emails.

 

Cookies. Most browser settings let you delete and reject cookies placed by websites. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, you may not be able to use all functionality of the Sites and it may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit https://www.allaboutcookies.org. 

 

Advertising choices. You can limit use of your information for interest-based advertising by:

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• Browser settings. Blocking third-party cookies in your browser settings.

• Privacy browsers/plug-ins. By using privacy browsers or ad-blocking browser plug-ins that let you block tracking technologies.

• Platform settings. Google offers opt-out features that let you opt-out of use of your information for interest-based advertising:

  • Google: https://adssettings.google.com

• Ad industry tools. Opting out of interest-based ads from companies participating in the following industry opt-out programs:

  • Network Advertising Initiative: https://optout.networkadvertising.org

  • Digital Advertising Alliance: https://optout.aboutads.info

  • AppChoices mobile app, available at https://www.youradchoices.com/appchoices, which will allow you to opt-out of interest-based ads in mobile apps served by participating members of the Digital Advertising Alliance.

 

You will need to apply these opt-out settings on each device from which you wish to opt-out.

 

Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit https://www.allaboutdnt.com.

 

Choosing not to share your personal information. Where we are required by law to collect your personal information, or where we need your personal information in order to provide our services to you, if you do not provide this information when requested (or you later ask to delete it), we may not be able to provide you with our services. We will tell you what information you must provide to receive the services by designating it as required at the time of collection or through other appropriate means.

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How can you delete the data we collect from you? Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to delete your personal information, please send an email with such request to info@thewellnesscenterla.org. We will respond to your request within 30 days.

 

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Other Sites and Services

 

The Sites may contain links to other websites, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or online services that are not associated with us. We do not control third-party websites, or online services, and we are not responsible for their actions. Other websites and services follow different rules regarding the collection, use and sharing of your personal information. We encourage you to read the privacy policies of the other websites and online services you use.

 

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Security Practices

 

The security of your personal information is important to us. We employ a number of organizational, technical and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information. Email, in particular, is an insecure way to transmit personal information. Please take special care regarding what information you send to us via email or text message.

 

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Children

 

The Sites are not directed to, and we do not knowingly collect personal information from, anyone under the age of 13 without the consent of a parent or guardian. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us. We will delete such information from our files as soon as reasonably practicable. We encourage parents with concerns to contact us.

 

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Changes to this Privacy Policy

 

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Sites. We may, and if required by law, will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via e-mail (if you have an account where we have your contact information) or another manner through the Sites.

 

Any modifications to this Privacy Policy will be effective upon our posting the new terms and/or upon implementation of the new changes on the Sites (or as otherwise indicated at the time of posting). In all cases, your continued use of the Sites after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.

 

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How to Contact Us

 

If you would like to exercise your rights under this Privacy Policy, please submit your request to:  info@thewellnesscenterla.org

 

Please direct any questions or comments about this Privacy Policy or privacy practices to info@thewellnesscenterla.org. You may also write to us via postal mail at:

 

The Wellness Center
1200 N State Street Suite 1010

Los Angeles, CA 90033